About CAS
Our goal at CAS is to provide services that allow you to focus on your core business, thus making you and your company more profitable. CAS believes that there are three major components in servicing our clients, customer service, efficient & accurate claims adjudication, and the implementation of future technologies.
Customer Service
- CAS strives to maintain the highest quality of customer service when processing claims and interacting with clients employees.
- We do not outsource our customer service. When you call our customer service number you will deal with a qualified customer service representative.
- CAS has implemented user friendly web portal for all our members available 24 hours, 7 days a week. Members can find real time claims status as well as deductibles, benefit schedules, pertinent forms and many other useful tools.
Claims Adjudication
- Our highly trained claims administrators are assigned to each account accordingly to maintain fluid and accurate processing.
- CAS uses a state of the art Windows Based claims administration system called WLT Software (www.wltsoftware.com).
- CAS is fully electronic; we receive all of our medical claims via 837, which allows extremely fast turnaround time. Our goal upon receipt of a clean claim is to adjudicate and send payment within days.
Technologies
- Our system provides the most advanced technology in claims processing that is available today, and is continually updating its programs to stay ahead of the curve.
- Our web portal is attached to our Oracle database which gives members real time claim status, along with all of their other necessary medical information.
- CAS has contracted with debit card vendors to provide seamless FSA, HSA & HRA transactions without having to submit claims manually.
- Data backup with layered protocols to keep our database HIPAA compliant while keeping our data safe in case of a catastrophe.